Terms & Conditions

By Using Our Site You Accept These Terms and Conditions

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.urbansollutions.uk (“Our Site”). It is recommended that you save or print a copy of these Terms and Conditions for your future reference.

These Terms and Conditions were last updated on 1.12.2024.

Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Content” - means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer or other device that appears on, or forms part of, Our Site; and

“We/Us/Our” - means Urban Solutions Trading Limited. (Or any other incorporated body which operates on behalf or in partnership with Urban Solutions Trading Limited, including appointed representatives of any such organisation..

2. Information About Us

 ManHole is a wholly owned brand; both the site (manhole.site) and the brand are operated by Urban Solutions (Trading) Limited, a limited company registered in England and Wales under company number 16067579 and our registered office address is: 128 City Road, London, EC1V 2NX.

3. How to Contact Us

• As an environmentally sustainable business, our preferred method of communication is by electronic means where possible – our email is info@urbansoltions.uk .
• Access to Our Site
• Access to Our Site is free of charge.
• It is your responsibility to make the arrangements necessary in order to access Our Site.
• Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
• If you need to send us written documents which cannot be sent electronically, please ensure they are addressed to Urban Solutions (Trading) Limited; we may not receive incorrectly addressed documents sent by overland post.

4. Changes to Our Site

• We may alter and update Our Site (or any part of it) at any time and without notice to any user.
• Changes to these Terms and Conditions
• We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
• If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

5. International Users

• Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.

6. How You May Use Our Site and Content (Intellectual Property Rights)

• All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
• You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
• You may print one copy and download extracts of any page(s) from Our Site for personal use only.
• You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
• Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
• You may not use any Content [saved or downloaded] from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). [This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.]]

7. No Scraping, Text or Data Mining

• You may not in any way undertake, enable, permit, authorise, or facilitate any form of web scraping or text or data mining on or with respect to any part of Our Site.
• You may not use any part of Our Site or any data, Content, or information included on Our Site, for the purposes of developing or training AI models or systems.
• The prohibition set out in this Part 9 covers all purposes for which such activities may be carried out including, but not limited to, the development or training of AI models or systems. This includes, but is not limited to, the use of:
• Any bot, robot, scraper, spider, or other automated system, software, algorithm, code, process, tool, or methodology used to access, obtain, copy, or republish any data, Content, or information included on Our Site; and
• Any automated techniques designed to analyse digital text or data to generate information or to develop or train AI models or systems.
• We shall apply part 6 and part 7 to the fullest extent permissible by law.

8. Links to Our Site

• You may only link to the homepage of Our Site, www.manhole.site. Linking to other pages on Our Site requires our express written permission.
• Links to Our Site must be fair and lawful.
• You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
• You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
• Your link should not use any logos or trade marks displayed on Our Site without Our express written permission. [This does not prohibit the content displayed in link previews that may be automatically generated by certain websites and apps including, but not limited to, social media.]
• You must not frame or embed Our Site on another website without Our express written permission.
• You may not link to Our Site from another website where the main content of which is considered to be:
  • • unlawful;
    • obscene;
    • offensive;
    • inappropriate;
    • dishonest;
    • defamatory;
    • threatening;
    • racist,
    • sexist, or otherwise discriminatory;
    • that promotes violence, racial hatred, or terrorism;
    • that infringes intellectual property rights;
    • that We deem to be otherwise objectionable.
• Note: a breach may occur when content is considered to fall under at least one or more categories of the list above.
• Where any type of content is linked to our site which in our view breaches these standards, we may report this to the appropriate authority and provide any and all information we hold related to the breach to the authority.
• It is the position of Urban Solutions Trading Limited that such content is inappropriate and unacceptable and will not be tolerated.

9. Links to Other Sites

• Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
• The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

10. Disclaimers

• Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only.
• We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
• If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
• Information displayed on our site is not considered to be contractual in nature, and should not be taken as such. (Excluding sales orders, the acceptance of which is covered by our sales terms and conditions, when they apply.)

11. Our Liability

• Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
• If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
• If you are a business user, We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
• Our Site is intended for non-commercial use only. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.

12. Viruses, Malware, and Security

• We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
• You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
• You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
• You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
• You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
• By breaching the provisions of Parts 5, 6, or 7 of these terms, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches may be reported to the relevant law enforcement authorities, and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

13. Acceptable Usage of Our Site

• You may only use Our Site in a lawful manner:
  • You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
  • You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
  • You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
• If you fail to comply with the provisions of this Part 13, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
  • Suspend or terminate your right to use Our Site;
  • Issue you with a written warning;
  • Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  • Take further legal action against you, as appropriate;
  • Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
  • Any other actions which We deem reasonably appropriate (and lawful).
  • We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 15.2) in response to your breach.

14. How We Use Your Personal Information

• This section should be read in conjunction with our Privacy Policy, a copy of which is available on our site.
• Our site uses cookies for several purposes including collection of statistical data and usage information. If you do not wish to have cookies placed on your machine, you should not proceed.
• We will only collect your personal data where it is necessary and, unless it is required by law, we will not user the data for any purpose other than for the management of the relationship between you and us.
• We will treat your data in accordance with all required legislation and regulation.
• Should you want your data to be removed, where we required by law or regulation in the United Kingdon, we will comply with your reasonable requests within 28 days, unless there is a legal or statutory exemption or requirement which prevents us from doing so.

15. Communications from Us

• If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
• We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 7 days for your request to take effect and you may continue to receive emails during that time.
• For questions or complaints about communications from Us, please contact Us using the details above in Part 3.

16. Law and Jurisdiction

• These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
• If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 18.1 takes away from or reduces your legal rights as a consumer.
• If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
• If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.